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A Good Springboard into IT

Looking for a career with a future? A helpdesk role gives you the opportunity to specialise in what interests you most. Demand for support roles is very strong, up 28% year-on-year (source: jobstats.co.uk).

Businesses need professional, knowledgeable support staff. With a helpdesk job you can get out on the floor, gain wide experience across a range of systems and software and accelerate your IT career.

CompTIA Certification Training

CompTIA A+ 2006

A perfect entry-level course for IT hopefuls looking for hardware technician or network engineer roles. Go elbow-deep into the nuts and bolts of cables and chips.

CompTIA Network+ 2009

This vendor-neutral certification is perfect for IT workers looking to skill up and specialise in network administration. Go anywhere, network anything.

CompTIA Security+ 2008

Security understanding is vital in the IT industry, with this course geared towards IT professionals wanting to specialise in information security as security officers.

CompTIA Server+

This vendor-neutral course is ideal for IT technicians responsible for server hardware functionality, or anyone with exposure to server installation and maintenance.

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ECDL Foundation Certification Training

ECDL

Basic proficiency in the most common computer-related functions (word processing, spreadsheets, the Internet, file management) is essential. Get experience before entering the job market.

 
HDI Certification Training

HDI CSR

Customer Support Representative

Improve your customer service skills with this widely recognised certification. Understand customer need, exceed expectations and get win-win results with this fully supported course.

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Microsoft Certification Training

MCTS: Windows Server 2008 Active Directory Configuration

Microsoft Certified Technology Specialist

Designed for IT professionals working in medium-sized to large companies, this Microsoft certification validates your skills in implementing and managing Active Directory.

MCTS: Business Desktop Deployment

Microsoft Certified Technology Specialist

Designed for support staff, this Microsoft certification adds value to your resume and proves you have what it takes to lead Windows Vista deployments.

MCDST

Microsoft Certified Desktop Support Technician

Qualified, professional helpdesk employees are always in high demand. Get your foot in the IT door with this excellent entry-level certification.

MCP

Microsoft Certified Professional

This one-off training programme - focusing on a selected Microsoft product or technology - is a great launching pad to further Microsoft certifications.

MCSA 2003

Microsoft Certified Systems Administrator

Break into server or network administration, or just keep those senior support, networking or server admin skills up to date.

MCTS: Windows Vista - Configuration

Microsoft Certified Technology Specialist

Aimed at support staff and network administrators, this certification validates your competency in configuring and managing Vista, Microsoft's increasingly popular operating system.

MCTS: Windows SharePoint Services 3.0 - Configuration

Microsoft Certified Technology Specialist

Develop your skills and gain recognition as a specialist in deploying, administering and configuring Windows SharePoint Services 3.0.

MCITP: Enterprise Support Technician

Microsoft Certified IT Professional

Designed for professionals who work in medium-sized organisations or enterprises that use Windows Vista, this certification validates your skills in configuring and managing the Vista operating system.

MCTS: Microsoft Exchange Server 2007 - Configuration

Microsoft Certified Technology Specialist

Part of the new generation of Microsoft certifications, this credential emphasises your skills in installing, managing, monitoring and troubleshooting Exchange Server 2007.

MCTS: Windows Server 2008 Network Infrastructure Configuration

Microsoft Certified Technology Specialist

Stand out with specialist skills in implementing and administering a network operating system in a Windows Server 2008 environment.

MCTS: Windows Server 2008 Applications Infrastructure Configuration

Microsoft Certified Technology Specialist

Establish yourself as a specialist in implementing and maintaining network services and applications in a Windows Server 2008 environment with this globally recognised credential.

 

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Career Facts

The Microsoft Certified Desktop Support Technician (MCDST) certification is the globally recognised entry-level credential for a helpdesk career.

Hardware technician and network engineer careers are kick-started with the CompTIA A+ 2006 qualification.

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Get into IT with Helpdesk Training